Consulting Services - Training of Staff in Customer Relationship Management

JamaicaTenders notice for Consulting Services - Training of Staff in Customer Relationship Management. The reference ID of the tender is 77363787 and it is closing on 30 Jan 2023.

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Tender Details

  • Country: Jamaica
  • Summary: Consulting Services - Training of Staff in Customer Relationship Management
  • JMT Ref No: 77363787
  • Deadline: 30 Jan 2023
  • Competition: ICB
  • Financier: INTER-AMERICAN DEVELOPMENT BANK (IDB)
  • Purchaser Ownership: Public
  • Tender Value: Refer Document
  • Notice Type: Tender
  • Document Ref. No.: 4437/OC-JA
  • Purchaser's Detail :
  • Purchaser : OFFICE OF THE PRIME MINISTER
    1 Devon Road, Kingston 10 Tel: 1-876-92799413/876-9688229/932-5220/932-5253 Fax: +1-876) 978-9467
    Email :opppcustomercare@mof.gov.jm

  • Description :
  • Expression of Interest are invited for Consulting Services - Training of Staff in Customer Relationship Management The OPM now invites eligible firms or consortia (“Consultants”) to Indicate interest in providing the required services. Interested Consultants should provide information demonstrating: 1. At least three (3) years- experience in organizing and delivering customized customer relationship training courses. 2. The proposed team as a whole shall meet the following minimum qualification and experience requirements: a. Bachelor's Degree in Human Resource Management, Public Administration, Management or related area with at least five years' experience in Improving customer relationship management and best practices: b. Certified Customer Service Professional Certification or equivalent; c. At least five (5) years' teaching or coaching experience with adult learners; d. At least five (5) years- practical experience in clients- assessment and customer relationship management programme development would be an asset; e. Track record of accomplishment in delivering at least five (5) similar courses for small, medium and large organizations; 3. Registration of firm, that is, presentation of a valid certificate of business registration; 4. Be a national of an IDB member country; 5. A valid Tax Compliance Certificate or Letter is required on contract award.
  • Documents :
  •  Tender Notice

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